FAQ

How long does shipping take?

Products are made to order and are processed Monday through Friday (excluding major holidays) and are usually shipped out within 7-18 business days. When you choose a delivery method, the delivery time does NOT include processing time. Some garments take more time for processing. We appreciate your patience while we put your order together!

From when it leaves our facility, your package should be delivered between 2-5 days. You will receive an email once your order ships that includes a tracking number and estimated delivery date.

*Please understand that our "acid washed" garments are hand-bleached upon order and may require more time for processing. Thank you!

Who do I contact in regards to my order?

Please refrain from asking questions via direct messages on social media, as they will most likely not be seen. Email us at info@maybeangel.com and you will get a response in 24-48 hours (excluding weekends and major holidays).

Why didn't I get a confirmation/tracking email for my order?

Please check your spam and/or your promotions folder in your email, and be sure to move our email to your primary inbox so that you receive any emails regarding your order in the future. If you still cannot find it, send us an email and we can resend one for you!

Do you ship internationally?

Unfortunately, we only ship to the United States at this current time. As a new business we want to make sure we understand how to ship to international customers properly before we make that option available. If you are someone from another country that loves our clothes, we appreciate you! And we are working on it so please stay tuned!

I forgot to put in a promo code! Can you add it after I placed my order?

Sorry but we cannot add a promo code once your order is placed! Please ensure that you insert your promo code while at checkout. 

If your code is not working, please make sure you entered it correctly. If it still doesn't work, it may be expired. 

Can I cancel my order?

If you wish to cancel your order please email us as soon as possible. Please note that if we already started processing your order that a cancelation is no longer possible. 

Once you receive your order, If you no longer want or are not happy with your purchase we have a 30 day return policy. Full policy details can be found at the bottom of this page!

Whoops, I got the wrong size! Can I change my order before it is processed?

If you accidentally ordered the wrong size, email us as soon as possible so we can make that change for you. *Please note, if you change the size we will require more time to create and process the new garment. 

Can I add or remove items from my order?

Once your order is confirmed we cannot add or remove items from your order. To add more items, a new order needs to be placed. 

What if I need to change my address?

Please double check that your address is correct, as we are unable to update this once your order starts processing. If you put an incorrect address in, please email us at info@maybeangels.com as soon as possible so we can try to resolve the issue.

Why are there cracks in my new garment's design?

Don't worry! Some of our designs have intentional cracks or textures. We were inspired by the look of faded and old band shirts when designing.

Why does my acid washed garment look different from the photo?

Our acid washed garments are hand-bleached to order, so the design will vary from garment to garment. Like a snowflake, your acid washed garment is 100% one of a kind!

What if an item in my order is damaged?

If you receive a damaged or defective item, e-mail info@maybeangels.com with a photo and your order number and we will be sure to take care of the issue.

*Please keep in mind, Maybe Angels cannot be held responsible for conditions beyond our control such as severe weather, lost, stolen, or damaged packages that have been marked delivered by the postal service, or service interruptions.

I don't see my question on here!

If you still don't have an answer to your question, feel free to email us at info@maybeangels.com and we will try to help in any way we can!